Technology & Zoom FAQ

It's Easy to Attend ONLINE Class with Denise

When is the Livestream weekday Class?

Live classes Monday to Friday, 8am to 9am Pacific Time• Video Library with  24 hour access 

How do I access my classroom on my digital device?

The Daily Shine QiGong classes and recordings should run very smoothly on your device. If you have problems, follow these steps:

First, get Your Computer, tablet or phone digital device ready:

Step A.  Use ZOOM to Watch the Live class  

This class uses the online video platform called ZOOM. It allows you to watch the class livestream on your iPhone or Android, laptop, tablet or computer. Plus it allows you to ask questions with Denise via text or video during the Video Conference Sessions. Make certain you have ZOOM installed on the computer or device that you will be using for the class.

  • If you already use ZOOM, please confirm you have the most recent version by logging into your Zoom.us Account, using your password.

  • If you aren't sure if you have ZOOM, then go to your Applications folder and look for "Zoom: in the list. If it is in the list then you have ZOOM. please confirm you have the most recent version by logging into your Zoom.us Account, using your password.

  • If you don't have ZOOM software on your device already, you will need to download the software and install it. Here are two ways: 1) You can download ZOOM now to get your device ready to watch the LIVE Class. Zoom is free. Click the Zoom download button below. 2) If your device does not have Zoom software yet, when you try to watch the live class, this will be detected. A a popup screen from ZOOM will give you the option to download it from ZOOM. (If you have Zoom already, when you try to access the class, you will be routed immediately to the live class.) Click the Zoom download button below.

  • Zoom works great on your smart phone too. Download the ZOOM app to each device that you will use: computer, tablet, or mobile phone.

  • The bandwidth used by Zoom will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G, WiFi or Wired environments.

Step B.  Check Your Internet Access Speed

You will need internet access to watch the class live or the recorded video. Livestreaming video can benefit from higher internet speeds, --If you wish to check your internet speeds please check here.

Second, When you Want to Access the Class:

Step A. How to Link to the Livestream Class- Weekdays, Monday-Friday, 8am-9am Pacific Time

You will need to connect to the classroom each day for practice. Go to the MEMBERS ONLY Navigation Tab,( be sure you are logged in), and click on Today's Live Class

You will need to log into your account, using your email and your password that you used when you registered for the class. Once you have access, then watch and follow along with the class. 

Step B. Video Library & Updates on upcoming Class & Q&A Sessions

  • As a registered student you will receive a class email with a link to your classroom and all updates every week. You will need to log into your account, using your email and your password that you used when you registered for the class.  
  • The Video Library is open and available to registered students 24/7. The library hosts a week or more of recorded video classes that you can watch for your practice. 
  • The Q&A Sessions are live and are held 2 or more times per month. The next scheduled session will be posted at your Classroom page. In general, these sessions are held on pre-scheduled Fridays at 9am Pacific Time, immediately following the weekday live class.

 

Other Questions

Can you give me some pointers to help me check if my browser is working?

TECH SUPPORT-BASIC BROWSER TROUBLESHOOTING

Will I be seen or heard during live class?

No. Your video and microphone are muted when you enter the classroom. You will NOT be seen or heard. However, you will only have the option to unmute your microphone (and your video, if you wish) during our Let's Talk video conferencing Q&A, when you can ask Denise questions about Qigong. 

How to Contact Technical Support

If you have any further questions, please contact us at info@wakingupenergy.com/  
We make our best effort to contact you within 24-48 hours of your request. As a small start-up business owner, we thank you for your patience.

DM_online.jpg

"We are 'Waking Up Energy' for health, vitality, well-being, and resilience. The secret of Qigong is repetition, continuous practice with dedication and commitment. Learning via the internet can support your practice and makes these teachings readily available to a global community."

Denise Minter