Technical Help and Support

For Technical Help and Support

Contact us here

How do I access my classroom on my digital device?


The DAILY SHINE QIGONG CLASSES and recordings should run very smoothly on your device. If you have any problems, follow these steps.

Get your Computer or Digital Device ready:

Step 1.

You need to have Zoom videoconferencing app to be able to see the livestream class. Open the Zoom app on your device. If you do not have the Zoom meeting app, download it here. For more information on Zoom, click here.

Step 2. 

You will need internet access to watch the class, whether on your smart phone, a tablet, or your computer. Livestreaming video can benefit from higher internet speeds. If you wish to check your internet speeds check here.

When you want to access Class:

Step 1.

Log in to your membership account at WakingUpEnergy.com. Use the email and password that you created when you registered for the course. When you return to your classroom, you will log in to your account to watch Today's live Class or the Qigong Video Library.

Step 2.

Click here to access today's live class.  You will need to log into your account, using your email and your password.

Step 2.

Click here to access the video library. You will need to log into your account, using your email and your password.

 

Tech support-basic browser troubleshooting

Will I be seen or heard during live class?

No. Your video and microphone are muted when you enter the classroom. You will NOT be seen or heard. However, you will only have the option to unmute your microphone (and your video, if you wish) during our Let's Talk video conferencing Q&A, when you can ask Denise questions about Qigong. 

We make our best effort to contact you within 24-48 hours of your request. As a small start-up business owner, we thank you for your patience.

 

Step-by-step instructions to Access the QiGong Video Library:

1)You must be logged into your account/class. If you do not have an account, start here.

2) After you are logged in, simply select a class you want to watch, click the image, and do your practice 24/7. 

3) When will today's class be ready to watch? Updated within 24 hours. We sometimes get it done much sooner. You can watch any of the other classes until it is ready. 

4) Video may be accessed 24/7 on this website.

Can I download the class videos to keep on my digital device?

Video are not downloadable, but class videos may be viewed and accessed 24/7 in the library on this website.

When will today's class be posted in the library?

We appreciate your patience as we make our best effort to have the day's class recording updated within 24 hours. We sometimes get it done much sooner. Remember that there is 2 week's of recorded classes in the Video Library for you to use, while any pending class is being uploaded.